Shipping policy
Thank you for shopping with us! We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
• All orders are processed within 1–2 business days. Most weekday orders are processed within 24 hours.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high order volume, processing may take slightly longer. We will notify you if your order is affected.
Delivery Time
After your order has been dispatched, standard delivery takes approximately 4–9 business days in the USA. Delivery times may vary due to your location, customs procedures, postal service conditions, or other circumstances beyond our control.
Order Tracking
All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners, you will receive a shipping confirmation email with your tracking number. You can use your tracking number at any time to check the status of your shipment.
Failed Deliveries & Missed Packages
• If you are not home at the time of delivery, your package may be redirected to a local pickup point and held for up to 7 days before being returned to one of our international warehouses.
• In cases of failed delivery due to an incorrect shipping address or recipient unavailability, we reserve the right to charge a redelivery fee equivalent to $5 or the original shipping cost, whichever is higher.
• If the package cannot be retrieved and additional product charges are incurred, these may also be passed on to the buyer.
• Please ensure your shipping address is accurate and complete at the time of purchase to avoid these situations.
Contact Us
• If you have any questions or concerns about your order, shipping status, or delivery, our customer support team is happy to help.
• You can reach us at (......)